Refund Policy

1. Overview

2. When You May Request a Refund

A refund request may be approved in the following situations:

• We fail to deliver the service you paid for within the communicated timeframe.
• You were charged twice for the same service due to a technical or processing error.
• You were charged an incorrect amount that differs from the advertised price.
• You cancelled your request before work on the service began.
• The delivered service contains material errors that we fail to correct after a reasonable number of revisions.

3. Non-Refundable Situations

The following situations are generally not eligible for refunds:

• Change of mind after service delivery has started or been completed.
• Failure to provide accurate personal information, documents, or responses required to complete the service.
• Unavailability of the applicant (unanswered calls, emails, or messages) that prevents service delivery.
• Job application outcomes — we do not guarantee employment, interviews, visas, or immigration decisions, as these rest with employers and government authorities.
• Government, embassy, or third-party fees paid on your behalf (for example biometric or medical examination fees).
• Services delivered in full but later deemed unsatisfactory for personal preference reasons after revisions were offered.

Important: FursaJobs provides recruitment assistance and application support. Hiring decisions are made by employers and immigration decisions are made by government authorities. Service fees cover preparation and guidance work, not guaranteed outcomes.

4. How to Request a Refund

• 1Contact our support team through the email or WhatsApp details provided on our Contact Us page.
• 2Include your full name, the email or phone number used during payment, and the service you paid for.
• 3Provide the payment date, amount paid, and transaction reference or confirmation message.
• 4Briefly explain the reason for your refund request.
• 5Attach any supporting evidence, such as payment confirmation screenshots.

5. Refund Review and Processing

6. Partial Refunds

Where a service has been partially delivered — for example, work on your CV has already begun — we may offer a partial refund that reflects the portion of the service already completed. The deductible portion will be explained to you before the refund is processed.

7. Chargebacks

We ask that you contact us first before raising a chargeback with your bank or payment provider. Chargebacks filed without first contacting support may delay resolution for both parties. Accounts associated with fraudulent chargebacks may be suspended.

8. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be published on this page with an updated effective date. The version in effect at the time of your payment applies to that transaction.